ABN 17 656 763 281
Phone: 1300 910 625
1. Our Commitment to Your Privacy
At RiseOn, your trust matters to us. We are dedicated to safeguarding your personal details and ensuring they are handled with care, respect, and in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Information We Collect and Its Purpose
To deliver quality services, we may gather a range of personal and sensitive details, including health-related information. The types of information can include:
Your contact and identity details
Gender, cultural background, and language preferences
Financial information
NDIS plan or My Aged Care details
Medical or health records
We collect and use this information to:
Provide and tailor our services to meet your needs
Maintain accurate and up-to-date records
Stay in touch and manage our relationship with you
Address feedback, queries, or complaints
Meet compliance standards set by the NDIS Quality and Safeguards Commission and the Aged Care Quality and Safety Commission
Report to government funding programs such as NDIS or My Aged Care
Undertake internal research and improve our services
From time to time, we may also send you updates or promotional material, but only with your consent. You may opt out whenever you choose.
3. How We Collect Your Information
We usually obtain information directly from you or a person you have authorised, through:
Forms (online or paper-based)
Phone calls or emails
Meetings and service interactions
In some cases, with your consent, we may receive information from third parties such as health professionals, support coordinators, or referral agencies.
4. Who We Share Information With
To provide the best possible support, your information may be shared with:
RiseOn staff and employees
Contractors or service providers working with us
Your nominated representatives, such as family members or guardians
Health professionals involved in your care
Government bodies such as the NDIA or My Aged Care
Other individuals or organisations where you have given consent
Where reporting is required, data is de-identified. Some service providers may operate overseas (for example, in the United States). We take steps to ensure your information remains protected under the Privacy Act.
5. Keeping Your Information Safe
We take privacy and security seriously. Your information is stored securely and only accessible to authorised personnel. Our staff and contractors receive training on privacy obligations, and information no longer required is securely destroyed.
6. Accessing Your Information
You have the right to see the personal information we hold about you, unless restricted under law. Requests can be made by contacting us on 1300 910 625.
7. Updating or Correcting Details
If you believe the information we have about you is incorrect, incomplete, or outdated, you may request changes at any time. We will investigate and update our records where appropriate.
8. Overseas Data Storage
Some information may be stored on servers outside Australia. We carefully select providers and require them to meet standards consistent with Australian privacy laws.
9. Responding to Data Breaches
In the unlikely event of a privacy breach:
We will take immediate steps to contain the issue
Assess the situation to understand potential impact
Notify the Office of the Australian Information Commissioner (OAIC) and affected individuals if serious harm is likely
Review our systems and strengthen protections to prevent future incidents
10. Cookies and Website Use
Our website uses cookies to improve user experience. You may disable cookies through your browser or by adjusting preferences on our site.
11. Website Analytics
We use tools such as Google Analytics to understand how visitors use our website. This data is anonymous and helps us improve our services online.
12. Links to External Websites
Our website may contain links to third-party sites. Please note that RiseOn is not responsible for the privacy practices of these external sites. We recommend reviewing their policies before sharing your personal information.
13. Marketing and Communications
We will never sell or rent your personal information to third parties. If you have agreed to receive updates or marketing from us, you may opt out at any time through the unsubscribe function or by contacting us directly.
14. Contact Us
If you have questions, concerns, or wish to make a complaint about your privacy, you can reach us at:
📧 Email: info@riseon.com.au
📞 Phone: 1300 910 625
We will respond promptly to all queries and aim to resolve complaints quickly and fairly.
15. Policy Updates
This Privacy Policy may be updated occasionally to reflect changes in legislation or our practices. The latest version will always be available on our website.
